From an unanswered call to a booked job, step by step.
Your phone line forwards the unanswered call to the number we set up for you.
It says right away that it is automated, asks what the customer needs, takes their name, number and request, and offers a time on your calendar. It does not quote prices or give advice, and it does not record the call. Urgent requests go to your on-call number, and anyone in danger is told to leave the area and call 911.
Within our 60-second target after the call ends, the customer gets your booking link and on-call number. If the customer hangs up before the assistant picks up, the text goes out within our 10-second target.
The call note or missed call and the customer’s reply appear in your text inbox.
Your team or ours replies from the inbox using wording you approved. The customer picks a time on your calendar.
Messages on days 1, 3, 7, 14 and 30, only between 8 a.m. and 8 p.m. They stop when the customer replies, books or opts out.
A short Monday text shows calls, missed calls, replies, booked appointments and jobs counted toward the commitment.